Refund Policy
We aim to ensure that you are completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a refund according to the guidelines below.
1. Eligibility for Refunds
• Refund requests must be submitted within [X days] of receiving the product.
• Items must be unused, in original condition, and in their original packaging.
• A valid proof of purchase (order receipt or confirmation) is required.
• Certain items may not be eligible for refunds (see “Non-Refundable Items”).
2. Non-Refundable Items
The following items cannot be refunded:
• Personalized or custom-made products
• Earrings (due to hygiene reasons)
• Sale, discounted, or final sale items
• Gift cards
3. Refund Process
To request a refund:
1. Contact us at [your email] with your order number and reason for the refund.
2. Wait for refund approval and instructions.
3. Ship the item back to the provided address.
4. Once we receive and inspect the item, we will notify you of the refund status.
5. Approved refunds will be issued to your original payment method within [X business days].
4. Late or Missing Refunds
If your refund has not been processed after the stated timeframe:
• Check with your bank or payment provider.
• Contact your credit card company (processing times vary).
• If the issue persists, contact us directly at [your email].
5. Shipping Costs
• Customers are responsible for return shipping fees unless the item arrived damaged or incorrect.
• Original shipping charges are not refundable.
• If exchanging an item, reshipping costs may apply.
6. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos. We will offer a replacement or full refund at no extra cost.
7. Contact Us
If you have any questions about our Refund Policy, please reach out to us:
Email: [your email]
Address: [your business address]