Return & Exchange Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may be eligible for a return or exchange under the terms outlined below.
1. Eligibility for Returns
• Items must be returned within [X days] of delivery.
• Products must be unused, unworn, and in their original packaging.
• Proof of purchase (order confirmation or receipt) is required.
• Products that are customized, engraved, or purchased on final sale are not eligible for return.
2. Exchanges
We allow exchanges for items of equal or greater value. If the replacement item is of higher value, the price difference will need to be paid before processing the exchange.
All exchange requests must be submitted within [X days] of receiving the product.
3. Non-Returnable Items
The following items are not eligible for returns or exchanges:
• Personalized or custom-made products
• Earrings (for hygiene reasons)
• Sale, discounted, or clearance items
• Gift cards
4. Return Process
To initiate a return or exchange:
1. Contact our support team at [your email] with your order number.
2. Wait for return approval and instructions.
3. Ship the product back to the address provided.
4. Once received and inspected, we will process your refund or exchange.
5. Shipping Costs
• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
• Original shipping fees are non-refundable.
• If exchanging an item, the customer may be responsible for reshipping fees.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within [48 hours] of delivery with photos. We will replace or correct the issue at no additional cost.
7. Contact Us
If you have any questions regarding our Return & Exchange Policy, please contact us at:
Email: [your email]
Address: [your business address]